Portfolio
FinTech Conversations
Explore in-depth conversations with leading FinTech innovators, professors, bankers and industry associations. These videos highlight real-world challenges, emerging trends and practical frameworks shaping the future of financial services and academic startups.
FinTech Trust & Loyalty Frameworks
Loyalty model of Mobile Bank Applications
In the Mobile Bank Application (MBA) context, Young Bank Customers (YBCs) shape their cognitive style around memorability, confidentiality, and understandability.
They perceive MBA usability in terms of ease of use (even at first use), ease of information search, and ease of navigation. Both cognitive factors and usability strongly influence YBC satisfaction, which in turn drives their attitudinal and behavioral loyalty.
The model of initial trust in Financial Robo-Advisors
The model explains how users develop the intention to use Financial Robo-Advisors (FRAs). Technology features (e.g., performance expectancy, facilitating conditions, hedonic motivation, and price value) influence users’ initial trust.
Personal attributes and information-related factors further shape this trust formation. Initial trust then directly drives the behavioural intention to use FRAs.
Financial Capability
The financial capability measurement we developed is shaped by five dimensions: skills, debt, saving, financial resilience, and financial wellbeing.
Together, these dimensions combine to form a single Financial Capability Score (the average of the five), summarizing a person’s ability to manage finances and cope with financial challenges